πŸ“‚ Subcategories

πŸ”§ Tools in MSP Ticketing

CloudRadial

The Unified Client Portal for MSPs.

A client portal and account management platform that helps MSPs scale their business.

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Desk365

AI-powered helpdesk ticketing system.

An AI-powered help desk that streamlines customer interactions and integrates deeply with Microsoft Teams.

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NinjaOne

The World's Easiest-to-Use RMM, Endpoint Management, and Support Software.

A unified IT operations platform with RMM, endpoint management, and ticketing.

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NinjaOne

The world's easiest-to-use unified IT operations platform.

A unified platform for endpoint management, monitoring, and support, known for its intuitive interface and fast performance.

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Atera

The All-in-One IT Management Platform.

Atera offers a unified platform with RMM, PSA, remote access, and billing for MSPs and IT professionals.

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Datto Autotask PSA

A powerful and intuitive cloud-based PSA platform providing a singular view of the entire business.

An all-in-one business operating system for MSPs, offering a unified view of IT operations and service delivery.

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NinjaOne

The world's easiest-to-use RMM software.

A unified IT operations platform that combines RMM, endpoint management, and a built-in ticketing system.

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HaloPSA

The All-in-One PSA Software for MSPs.

A modern, intuitive PSA platform designed for Managed Service Providers.

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NinjaOne

The world's easiest-to-use unified IT operations platform.

A unified platform for endpoint management, monitoring, and support.

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SuperOps.ai

The AI-powered PSA-RMM platform for ambitious MSPs.

A modern, unified PSA and RMM platform designed to help MSPs scale efficiently with AI and intelligent automation.

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Gorgias

The Ecommerce Helpdesk.

Gorgias is a customer service platform designed specifically for e-commerce stores, deeply integrating with Shopify, Magento, and BigCommerce.

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ConnectWise PSA

Innovative Professional Services Automation (PSA) software for as-a-service MSP businesses.

A comprehensive business management platform that centralizes operations for technology solution providers (TSPs).

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HaloPSA

The modern, intuitive PSA solution for service providers.

A comprehensive PSA platform designed to centralize service management.

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SuperOps.ai

The ultimate RMM and PSA tool, powered with AI.

A unified PSA-RMM platform for modern MSPs, focusing on automation and AI-driven efficiency.

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SuperOps.ai

The Unified PSA-RMM Platform Powered by AI.

A modern, AI-powered, unified PSA and RMM platform for MSPs.

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HaloPSA

The All-in-One PSA Software for MSPs.

A comprehensive PSA platform offering a single, all-inclusive solution for MSPs to manage their entire business.

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LiveAgent

Customer service software for businesses of all sizes.

LiveAgent is an omnichannel help desk software that streamlines communication from various channels into a single inbox.

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HaloPSA

The faster, simpler way to manage your entire MSP business.

An all-inclusive PSA software with no tiered plans, offering features like service desk, CRM, and billing.

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InvGate Service Desk

A future-proof Service Management solution.

A flexible, no-code ITSM solution for companies looking for modern agility and enterprise scalability.

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SuperOps.ai

The modern, unified PSA-RMM platform for MSPs.

An AI-powered platform combining PSA and RMM to help MSPs manage their operations.

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InvGate Service Desk

Better ITSM, Better EX.

An ITIL-ready help desk and service management solution.

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Zendesk

Champions of customer service.

Zendesk provides a customer service platform that includes ticketing, messaging, and a help center.

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DeskDirector

The ultimate client portal for MSPs.

A client portal and service delivery platform that helps MSPs improve their customer experience.

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Atera

The all-in-one IT management platform, powered by Action AIβ„’

Combines RMM, PSA, Helpdesk, and Ticketing with AI to boost organizational efficiency at scale.

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Atera

The All-in-One Platform for IT Teams & MSPs.

An integrated RMM and PSA platform with a per-technician pricing model.

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Atera

The All-in-One IT Management Platform for MSPs and IT Professionals.

Combines RMM, PSA, remote access, and billing into a single platform with a per-technician pricing model.

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N-able MSP Manager

Simplified PSA for smarter service delivery.

A cloud-based PSA and ticketing solution designed to be straightforward and efficient for growing MSPs.

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Syncro

The integrated business platform for running a profitable MSP.

A combined RMM and PSA platform for MSPs, offering per-user pricing with unlimited endpoints.

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Syncro

The All-in-One RMM and PSA Platform for MSPs.

A combined RMM, PSA, and remote access platform for MSPs, featuring a simple per-user pricing model.

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Syncro

The All-In-One RMM, PSA, and Remote Access Platform for MSPs.

A combined RMM and PSA platform designed for Managed Service Providers.

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Atera

All-in-one IT management platform for MSPs and IT professionals.

Combines RMM, PSA, remote access, and billing in a single platform.

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ConnectWise PSA

The Business Management Platform for TSPs.

ConnectWise PSA is a professional services automation tool that helps technology solution providers manage their business.

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Pulseway

The ultimate IT monitoring and management software.

A mobile-first RMM platform that allows IT professionals to manage and monitor their infrastructure from anywhere.

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Freshservice

Delightful, right-sized service management for all.

A unified, AI-powered IT service management (ITSM) platform for IT management and operations.

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Pulseway

The ultimate IT monitoring and management software.

A mobile-first RMM solution that allows IT professionals to manage their infrastructure from anywhere.

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Freshdesk

Delight your customers and win them for life.

A popular cloud-based helpdesk software with multi-tenant capabilities.

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Syncro

The all-in-one RMM, PSA, and remote access platform for MSPs.

An integrated platform combining RMM, PSA, and remote access for MSPs.

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Freshservice

Delightful, right-sized ITSM for everyone.

A cloud-based IT Service Management (ITSM) solution that helps organizations modernize their IT and other business functions.

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Pulseway

The ultimate all-in-one remote IT monitoring and management platform.

An RMM platform that lets MSPs monitor and control IT systems from any smartphone, tablet, or desktop.

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Accelo

The #1 Service Operations Automation Platform.

A client work management platform for professional service businesses.

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ProProfs Help Desk

Delight customers with human-centric support.

A cloud-based help desk ticketing system for customer support.

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SherpaDesk

The All-in-One, PSA, RMM, and Remote Support Solution.

An integrated solution combining PSA, RMM, and remote support, designed for MSPs, IT departments, and professional services.

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Datto RMM

Secure, cloud-based RMM for modern MSPs.

A cloud-based RMM platform that enables MSPs to remotely monitor, manage, and secure client endpoints.

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Help Scout

A better way to talk with customers.

A customer support platform focused on simple, human conversations.

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Zoho Desk

The industry's first context-aware help desk.

An omnichannel customer service software that helps businesses manage support activities and improve agent productivity.

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LiveAgent

Customer service software for businesses of all sizes.

An omnichannel help desk and live chat software.

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SysAid

ITSM that just works.

An all-in-one ITSM, service desk, and asset management solution with a strong focus on automation and AI.

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SolarWinds Service Desk

ITSM that's easy to use, and easy to love.

A cloud-based IT service management (ITSM) and help desk solution.

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N-able N-sight RMM

Manage, monitor, and secure your network from a unified web-based console.

A comprehensive RMM platform for MSPs to proactively monitor, manage, and secure client IT environments.

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LiveAgent

Customer service software for businesses of all sizes.

An intuitive, multi-channel help desk and live chat software with ticketing and automation features.

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HappyFox

A better help desk for a happier team.

A practical help desk and customer support software solution with ticketing, automation, and asset management.

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SolarWinds Service Desk

Drive growth and deliver exceptional support with a service desk purpose-built for MSPs.

An IT service management (ITSM) platform that helps MSPs manage incidents, assets, and service delivery.

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GoTo Resolve for MSP

All-in-one IT management and support, built for MSPs.

An all-in-one IT management solution with RMM, remote access, and ticketing, secured by a zero trust architecture.

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Acronis Cyber Protect Cloud

Unifies cybersecurity, data protection, and endpoint management in one integrated solution.

An all-in-one platform for MSPs that integrates backup, disaster recovery, cybersecurity, and management tools.

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GoTo Resolve for MSPs

All-in-one IT management and support, built for MSPs.

A unified IT management and support solution with RMM, remote access, and ticketing.

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Teamwork Desk

The only helpdesk that's truly integrated with projects.

A helpdesk software designed to work seamlessly with Teamwork Projects.

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ServiceNow IT Service Management

Deliver resilient services to create experiences that help people work better.

An enterprise-grade, market-leading ITSM platform for automating and managing service delivery across the entire organization.

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GoTo Resolve

All-in-one IT management and support, for all.

A unified IT management and support solution combining remote support, RMM, and a conversational ticketing help desk.

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SolarWinds Service Desk

AI-powered insights todayβ€”ready for what's next.

An AI-powered, cloud-based ITSM platform for managing and automating service delivery across an organization.

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Spiceworks Help Desk

The free help desk software for IT pros and their teams.

A free, ad-supported help desk and ticketing system for IT professionals and MSPs.

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Zendesk

Champions of customer service.

A scalable customer support platform offering omnichannel support, customizable workflows, and extensive integrations.

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GoTo Resolve for MSPs

All-in-one IT management and support for MSPs.

A unified solution for remote monitoring, management, and support, designed for MSPs.

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Freshdesk

Delight your customers with effortless service.

A cloud-based customer support platform with strong ticketing and automation features.

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Zoho Desk

The industry's first context-aware help desk software.

An omnichannel customer service software that helps businesses manage customer conversations.

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Accelo

The #1 Service Operations Automation Platform.

A cloud-based platform for managing all aspects of client work, from sales and quotes to projects, tickets, and retainers.

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Help Scout

A better way to talk to customers.

A customer service platform designed for growing businesses.

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TOPdesk

Create the ultimate service experience.

A scalable and user-friendly service management solution for ITSM, Facilities Management, and eHR.

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Pulseway PSA

The ultimate Professional Services Automation software for MSPs.

A PSA solution that integrates with Pulseway RMM for a unified platform.

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Accelo

The #1 client work management platform.

A platform for managing all aspects of client work, from sales and quotes to projects and billing.

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TOPdesk

Create the ultimate service experience.

An enterprise service management solution with a dedicated offering for MSPs.

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Zendesk

Champions of customer service.

A service-first CRM company that builds software designed to improve customer relationships.

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Jira Service Management

High-velocity ITSM for all teams.

An ITSM solution for IT teams and MSPs to streamline service delivery and team collaboration.

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OneDesk

The All-in-One Help Desk and Project Management Software.

A combined helpdesk and project management tool for service-based businesses.

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ServiceNow

The intelligent platform for end-to-end digital transformation.

A powerful enterprise platform for digital workflows, including a solution for MSPs.

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Datto Autotask PSA

The heart of your managed services business.

A leading PSA platform for MSPs to centralize operations and make data-driven decisions.

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Datto Autotask PSA

The heart of your managed services business.

A cloud-based PSA platform for MSPs to centralize operations.

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Zendesk Suite

Champions of customer service.

An enterprise-grade customer service suite adaptable for MSPs.

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N-able N-sight RMM

Comprehensive RMM for MSPs to secure, maintain, and improve IT operations.

A powerful RMM platform with integrated PSA and remote support capabilities.

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ServiceNow

The world works with ServiceNow.

A powerful platform for digital workflows that helps organizations manage and automate business processes.

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SherpaDesk

The All-in-One Helpdesk, PSA, and RMM Solution.

A flexible and affordable PSA and helpdesk solution for service providers.

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ManageEngine ServiceDesk Plus MSP

ITIL-ready help desk software for managed service providers.

A web-based help desk and asset management software for MSPs.

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SolarWinds Service Desk

A modern, cloud-based ITSM solution.

An IT service management solution that helps organizations streamline their IT support and service delivery.

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Ivanti Neurons for ITSM

Automate and optimize IT services with a leading ITSM solution.

An AI-powered ITSM platform that provides strategic value, from service and asset management to workflow automation.

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ManageEngine ServiceDesk Plus

IT service management software for a hybrid workforce.

A comprehensive ITIL-ready help desk software with integrated asset and project management, available both on-premise and in the cloud.

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Zendesk

Champions of customer service.

A versatile customer service and support platform used to deliver efficient, personalized client support across multiple channels.

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ManageEngine ServiceDesk Plus MSP

All-in-one ITSM solution for managed service providers.

A web-based, multi-tenant ITSM suite for MSPs with help desk, asset management, and billing.

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Itarian

The Complete, Easy-to-Use Platform for MSPs.

An MSP-focused platform combining RMM, service desk, and endpoint security in one system.

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N-able MSP Manager

From ticket to payment, faster.

A cloud-based service management and help desk solution designed to streamline ticketing, billing, and client management for MSPs.

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N-able MSP Manager

Simplified service management for MSPs.

A straightforward PSA and ticketing tool for growing MSPs.

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Jira Service Management

High-velocity ITSM for all.

A flexible ITSM solution that can be configured for MSPs.

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Jira Service Management

High-velocity ITSM for all teams.

An IT service management solution that unlocks high-velocity teams.

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Jira Service Management

Unlock high-velocity IT service management.

A powerful ITSM solution for IT teams and MSPs to streamline service delivery and connect development with operations.

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EasyVista EV Service Manager

Intelligent Service Automation.

A comprehensive and flexible ITSM platform designed to automate service delivery and support digital transformation.

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ConnectWise PSA

The industry's leading professional services automation (PSA) solution.

A comprehensive PSA tool for MSPs, covering help desk, billing, project management, and more.

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ConnectWise PSA

The industry-leading PSA for TSPs.

A robust professional services automation (PSA) platform for technology solution providers to manage their business.

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Kaseya BMS

The most functionally rich PSA, for less than half the price.

A professional services automation (PSA) solution designed to help MSPs and IT organizations manage service delivery and business operations.

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BMC Helix ITSM

The next generation of enterprise service management.

An industry-leading ITSM suite that leverages AI and automation to deliver intelligent, predictive, and proactive service management.

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ConnectWise PSA

The industry-leading PSA for technology solution providers.

A comprehensive PSA platform for managing all aspects of an MSP business.

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ConnectWise Manage

The Leading Business Management Platform for IT Solution Providers.

A comprehensive professional services automation (PSA) tool for MSPs.

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Datto Autotask PSA

Run your IT managed services business with the industry's most powerful PSA.

A leading cloud-based PSA platform that centralizes business operations for MSPs, including service desk, projects, and billing.

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Kaseya BMS

The next-generation PSA for growing MSPs.

A PSA solution designed to help MSPs streamline their business and improve profitability.

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Kaseya VSA

The ultimate remote monitoring and endpoint management solution.

An RMM tool offering remote control, patch management, and policy-based automation for MSPs.

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Tigerpaw Software

The #1 PSA for businesses that sell, service, and install technology.

A comprehensive PSA platform for technology providers, including MSPs.

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Kaseya BMS

The Next-Generation PSA for MSPs.

A professional services automation (PSA) solution for growing MSPs.

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