OneDesk
The All-in-One Help Desk and Project Management Software.
Overview
OneDesk is a unified platform that combines helpdesk ticketing and project management. It allows businesses to capture customer requests, manage them as tickets or tasks, and track time and resources. Its ability to manage multiple projects and customer portals makes it a viable option for MSPs and other service providers.
✨ Key Features
- Help Desk & Ticketing
- Project Management (Agile & Waterfall)
- Time Tracking & Timesheets
- Customer Portal & Knowledge Base
- SLA Management
- Email Integration
🎯 Key Differentiators
- Tightly integrated helpdesk and project management
- Flexible workflow that allows converting tickets to tasks
- Granular control over user and team permissions
Unique Value: Eliminates the gap between customer support and project management by providing a single, unified platform for all client work.
🎯 Use Cases (3)
✅ Best For
- Streamlining the workflow from customer request to project completion
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs requiring RMM or deep asset management features
🏆 Alternatives
Offers a more integrated ticket-to-project workflow than using separate helpdesk and project management tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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