Ivanti Neurons for ITSM
Automate and optimize IT services with a leading ITSM solution.
Overview
Ivanti Neurons for ITSM is a highly flexible and scalable IT Service Management solution designed for complex enterprise environments. It offers comprehensive, ITIL-verified processes for service, asset, and endpoint management. The platform leverages AI and machine learning through the 'Ivanti Neurons' hyper-automation platform to provide self-healing, self-securing, and self-servicing capabilities, aiming to proactively manage the IT landscape.
✨ Key Features
- ITIL Service Management (Incident, Problem, Change, etc.)
- Service Catalog and Request Management
- IT Asset Management (ITAM)
- AI-powered Automation (Neurons)
- Voice Automation
- Low-code/No-code Workflow Designer
- Available in Cloud and On-Premise
🎯 Key Differentiators
- Powerful AI and hyper-automation capabilities (Ivanti Neurons).
- Flexibility of cloud or on-premise deployment.
- Strong capabilities in unified endpoint and asset management.
- Highly configurable platform.
Unique Value: Enables enterprises to move from reactive to proactive IT operations through a powerful, AI-driven ITSM platform that automates workflows and provides predictive insights.
🎯 Use Cases (4)
✅ Best For
- Large enterprises with complex IT environments and a need for deep customization.
- Organizations looking to leverage AI for proactive and predictive IT operations.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or MSPs who need a simple, out-of-the-box solution.
- Teams without the resources to manage a highly configurable platform.
🏆 Alternatives
Offers more robust, built-in endpoint and asset management capabilities compared to some ITSM competitors, and provides the flexibility of on-premise deployment which is less common with modern platforms like ServiceNow.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
🔄 Similar Tools in Service Desk MSP
Atera
Combines RMM, PSA, remote access, and billing into a single platform with a per-technician pricing m...
NinjaOne
A unified platform for endpoint management, monitoring, and support, known for its intuitive interfa...
SuperOps.ai
A modern, unified PSA and RMM platform designed to help MSPs scale efficiently with AI and intellige...
ConnectWise PSA
A robust professional services automation (PSA) platform for technology solution providers to manage...
Datto Autotask PSA
A leading cloud-based PSA platform that centralizes business operations for MSPs, including service ...
Syncro
A combined RMM, PSA, and remote access platform for MSPs, featuring a simple per-user pricing model....