ManageEngine ServiceDesk Plus MSP
ITIL-ready help desk software for managed service providers.
Overview
ManageEngine ServiceDesk Plus MSP is an ITIL-ready help desk software designed specifically for managed service providers. It helps MSPs manage multiple clients from a single platform, with features for incident management, asset management, problem management, change management, and more. It is available in both cloud and on-premises versions.
✨ Key Features
- Multi-tenant architecture
- Incident Management
- Client Portal
- Asset Management
- Problem and Change Management
- Service Catalog
- Billing and Contracts
- Reporting
🎯 Key Differentiators
- ITIL-ready framework
- Available as both cloud and on-premises solution
- Integration with other ManageEngine products
Unique Value: ManageEngine ServiceDesk Plus MSP provides a feature-rich, ITIL-compliant help desk and asset management solution that helps MSPs deliver structured and efficient service to their clients.
🎯 Use Cases (2)
✅ Best For
- Providing ITIL-based help desk services to multiple clients
- Managing client assets and contracts from a central location
- Automating service desk workflows and billing
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs looking for a simple, non-ITIL-based ticketing system
🏆 Alternatives
For MSPs that have adopted or plan to adopt ITIL, ServiceDesk Plus MSP offers a more structured and process-oriented approach than many other PSA and ticketing tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
🔄 Similar Tools in Client Portal Ticketing
Atera
Combines RMM, PSA, remote access, and billing in a single platform....
SuperOps.ai
An AI-powered platform combining PSA and RMM to help MSPs manage their operations....
NinjaOne
A unified platform for endpoint management, monitoring, and support....
Syncro
An integrated platform combining RMM, PSA, and remote access for MSPs....
HaloPSA
A comprehensive PSA platform designed to centralize service management....
N-able N-sight RMM
A powerful RMM platform with integrated PSA and remote support capabilities....