Jira Service Management
Unlock high-velocity teams.
Overview
Jira Service Management, from Atlassian, is a service desk solution that connects IT, development, and business teams to deliver high-velocity service experiences. It's built on the Jira platform, enabling seamless collaboration for request, incident, problem, and change management.
✨ Key Features
- ITIL-certified processes
- Request, incident, problem, and change management
- Asset and configuration management (CMDB)
- Self-service portal
- Knowledge base integration with Confluence
- Automation rules
- Reporting and SLAs
🎯 Key Differentiators
- Unbeatable integration with Jira Software for Dev+Ops workflows
- Transparent and competitive pricing compared to traditional ITSM tools
- Flexibility to serve both IT and business teams (ESM)
- Strong knowledge management capabilities with Confluence
Unique Value: Unlocks high-velocity IT by connecting development, operations, and business teams on a single platform, enabling faster flow of work from request to resolution.
🎯 Use Cases (4)
✅ Best For
- Managing internal IT support requests
- Streamlining incident response for development teams
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Non-technical, B2C customer support teams
🏆 Alternatives
Offers a more developer-friendly and integrated approach to service management than traditional ITSM tools like ServiceNow, and is more IT-focused than general customer support platforms like Zendesk.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
✓ 7-day free trial
Free tier: Up to 3 agents, 100 users/month
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