211
Get Connected. Get Help.
Overview
211 is a vital service, supported by United Way, that connects people to local health and human services. It is available in most of the U.S. and Canada via an easy-to-remember phone number (2-1-1) and a website. While not a software tool in the traditional sense for organizations to purchase, it is a critical piece of the SDoH ecosystem. Many CHW software platforms integrate with or pull data from 211's resource databases. It serves as a foundational, public-facing directory for community resources.
✨ Key Features
- 24/7 Phone Helpline
- Searchable Online Database of Services
- Connection to Local Community Experts
- Disaster Assistance
- Covers a wide range of needs (housing, food, utilities, etc.)
🎯 Key Differentiators
- Free, public utility model
- Easy-to-remember 2-1-1 phone number provides high accessibility
- Staffed by trained community resource specialists
- Deeply embedded in local communities
Unique Value: Provides a simple, free, and universally accessible way for anyone to get connected to the help they need through a phone call or website search.
🎯 Use Cases (4)
✅ Best For
- Nationwide system for crisis and essential needs referral
- Utility and rental assistance programs
- Food bank and pantry locators
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Closed-loop referral tracking for an organization
- Internal case management software
🏆 Alternatives
Unlike commercial platforms, 211 is a public service focused solely on connecting people to help, without a software-as-a-service business model.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (N/A tier)
💰 Pricing
Free tier: The service is free for all individuals to use.
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