🔧 Tools in Customer Success Software

Cast.app

AI CSMs for Customer Success

A platform that provides AI-powered digital customer success managers to engage customers at scale.

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EverAfter

The Customer Collaboration Platform

A platform for creating shared, customer-facing hubs for onboarding and collaboration.

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Matik

Automate the creation of data-driven presentations

A tool that automates the creation of personalized, data-driven presentations like QBRs.

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ChurnZero

The AI Customer Growth Software

A customer success platform designed for subscription businesses to fight churn.

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Custify

The Customer Success Platform for B2B SaaS

A platform designed to help B2B SaaS companies reduce churn and increase customer lifetime value.

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Brightback

Automated Retention for Subscription Businesses (now Chargebee Retention)

A tool that helps subscription businesses automate churn deflection and customer retention.

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Churn360

AI-Powered Customer Success Platform

A data-driven customer success platform for SaaS businesses to reduce churn.

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Catalyst

The Customer Growth Platform

A platform designed to help Customer Success teams integrate data and manage customer journeys.

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ClientSuccess

Customer Success for Everyone

A customer success platform focused on managing the entire customer lifecycle.

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Planhat

The Customer Platform

A flexible platform for customer success, onboarding, and experience.

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SmartKarrot

Intelligent Customer Success Platform

An AI-driven platform for customer success, onboarding, and product adoption.

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CustomerSuccessBox

The AI-Powered Customer Success Platform for B2B SaaS

A platform focused on improving user onboarding, product adoption, and customer retention.

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Whatfix

The Digital Adoption Platform

A platform that provides in-app guidance and performance support for web applications.

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Involve.ai

The Customer Intelligence Platform

An AI-driven platform that provides early warnings for churn and opportunities for growth.

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Vitally

Where Customer Data Turns Into Customer Success

A customer success platform that unifies data and provides tools for proactive engagement.

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Pendo

The All-in-One Product Experience Platform

A platform for product analytics, in-app guidance, and user feedback.

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Freshworks Customer Success

Proactive Customer Success, Made Easy

A customer success solution from Freshworks to manage health, reduce churn, and increase advocacy.

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Gainsight

The Customer Success and Product Experience Software

A platform for customer success, product experience, and community engagement.

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Totango

The Composable Customer Success Platform

A flexible customer success platform that allows businesses to build custom workflows.

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