UJET
Reimagine the customer experience
Overview
UJET is a CCaaS 3.0 provider that focuses on delivering modern, digital-first customer experiences. Their platform leverages the native capabilities of smartphones to provide rich, contextual interactions, including photo and video sharing, and in-app support. UJET aims to transform the contact center from a cost center to a strategic asset for customer engagement.
✨ Key Features
- Smartphone-Centric Support (In-app, photo/video sharing)
- Omnichannel Communications (Voice, Chat, SMS, In-app)
- AI-Powered Virtual Agents and Agent Assist
- CRM and Helpdesk Integrations
- Real-Time Analytics and Reporting
- Biometric Authentication
🎯 Key Differentiators
- Smartphone-centric, digital-first approach
- Focus on rich, contextual interactions
- Modern and intuitive platform
Unique Value: Transforms customer support by providing a modern, secure, and context-rich experience that leverages the power of the smartphone.
🎯 Use Cases (4)
✅ Best For
- Customer support for mobile-first companies
- Improving first contact resolution with visual context
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses with a purely traditional, voice-only customer base
🏆 Alternatives
Offers a more innovative and mobile-native approach to customer service compared to traditional contact center solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
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