ServiceNow Field Service Management for Manufacturing
Connect your people, systems, and machines on a single platform.
Overview
ServiceNow Field Service Management for Manufacturing helps businesses to optimize their field service operations, including warranty and repair services. The platform provides a single system for managing work orders, scheduling and dispatching technicians, and tracking service delivery. It is built on the Now Platform, enabling seamless integration with other ServiceNow applications.
✨ Key Features
- Work Order Management
- Scheduling and Dispatch
- Mobile Field Service
- Asset and Contract Management
- Integration with the Now Platform
🎯 Key Differentiators
- Built on the Now Platform, a single platform for digital workflows
- Strong capabilities in IT and asset management
Unique Value: Provides a single platform for managing all service and support workflows, from IT to field service, enabling a more connected and efficient organization.
🎯 Use Cases (4)
✅ Best For
- Improving first-time fix rates
- Increasing technician productivity
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses without a field service component
🏆 Alternatives
Offers a more unified and comprehensive approach to digital workflows compared to point solutions for field service and warranty management.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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