Pega Platform
Build for Change
Overview
Pega Platform is a low-code application development platform that combines a powerful business rules engine with case management, AI, and robotic process automation. It is designed to help large enterprises build, deploy, and evolve complex applications to drive digital transformation. Pega's rules engine is a core component of the platform, enabling businesses to automate decisions and processes in areas like underwriting, customer service, and marketing.
✨ Key Features
- Business Rules Engine
- AI-powered Decisioning
- Case Management
- Low-code App Development
- Robotic Process Automation (RPA)
- Omni-channel Customer Engagement
🎯 Key Differentiators
- Unified platform for decisioning, case management, and automation
- Patented 'Situational Layer Cake' architecture for business process specialization
- Strong focus on customer engagement and operational excellence
Unique Value: Provides a unified, low-code platform to automate end-to-end business processes and customer journeys, from initial engagement to final resolution.
🎯 Use Cases (5)
✅ Best For
- Powering customer service operations for major telecommunications companies
- Automating claims processing for leading insurance providers
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple, standalone rule engine requirements without the need for case management or low-code development
🏆 Alternatives
Offers a more integrated and comprehensive solution for complex process automation and decisioning compared to point solutions or platforms with a narrower focus.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: NA
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