PagerDuty Process Automation
Standardize and automate operational procedures.
Overview
PagerDuty Process Automation (formerly Rundeck) is a runbook automation platform that turns operational procedures into safe, repeatable, and automated workflows. It helps bridge the gap between different teams and tools by providing a central place to define, delegate, and execute operational tasks, from simple restarts to complex incident remediation.
✨ Key Features
- Runbook Automation
- Access Control and Permissions
- Job Scheduling
- Workflow Orchestration
- Audit Trail and Logging
🎯 Key Differentiators
- Focus on operational procedures (runbooks) rather than configuration state
- Strong access control for safely delegating tasks
- Excellent for orchestrating other automation tools (e.g., calling an Ansible playbook)
Unique Value: Turns operational knowledge into automated, auditable, and securely delegated workflows, reducing toil and human error.
🎯 Use Cases (5)
✅ Best For
- Triggering a diagnostic script automatically when a PagerDuty incident is created
- Providing a self-service portal for developers to safely restart services in production
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Full infrastructure configuration management (better for Ansible/Puppet)
- Security-focused incident response (better for SOAR)
🏆 Alternatives
While Ansible is better for defining state, PagerDuty Process Automation is better for defining and executing the sequence of actions needed to remediate an issue.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Open source Rundeck is free.
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