Kustomer
The AI-powered platform for customer experience.
Overview
Kustomer is a customer service CRM platform that helps businesses provide omnichannel support across various channels. Its core philosophy is to use rich, unified customer data from its CRM to fuel its AI, enabling more accurate and personalized automations. Kustomer IQ, its AI engine, includes features for automated self-service, intent identification, and agent recommendations. The platform is designed to provide a complete view of the customer's history, allowing for more personalized and efficient service.
✨ Key Features
- Kustomer IQ for AI-powered automation and insights
- Automated self-service and deflection
- Intent identification and conversation classification
- Agent recommendations for help articles and responses
- Sentiment analysis
- Unified customer timeline view
- Omnichannel support (email, chat, phone, social media)
🎯 Key Differentiators
- CRM-centric approach to customer service
- Unified customer timeline providing a complete history of interactions
- Strong focus on personalization
Unique Value: An AI-powered customer service platform that leverages a native CRM to provide a complete view of the customer, enabling highly personalized and efficient support.
🎯 Use Cases (5)
✅ Best For
- Improving agent efficiency by providing them with a unified view of the customer
- Increasing customer satisfaction through personalized and contextual support
- Reducing handle times with AI-powered agent assistance
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Very small businesses that may not need the full CRM capabilities and find the pricing to be on the higher side.
🏆 Alternatives
Offers a more integrated CRM and customer service experience compared to traditional ticketing systems.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Ultimate tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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