incident.io
The all-in-one incident management platform.
Overview
incident.io is an incident management platform that helps teams respond to, manage, and learn from incidents. It is built to work seamlessly within Slack, allowing teams to declare incidents, create channels, loop in responders, and manage the entire process without leaving their communication hub. It also includes features for on-call scheduling, status pages, and post-incident analysis.
✨ Key Features
- Slack-native Incident Response
- On-Call Scheduling & Escalations
- Automated Workflows
- Integrated Status Pages
- Post-Incident Analysis & Insights
- Service Catalog
- AI-powered summaries and actions
🎯 Key Differentiators
- Deeply integrated, best-in-class Slack experience.
- Modern, intuitive user interface.
- All-in-one platform combining on-call, response, and status pages.
Unique Value: Reduces the friction of incident management by bringing all tools and processes directly into the communication platform where teams already work.
🎯 Use Cases (4)
✅ Best For
- Managing incidents entirely within Slack for rapid response.
- Automating repetitive incident management tasks.
- Keeping stakeholders updated with integrated status pages.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that do not use Slack or Microsoft Teams as their primary communication tool.
- Teams looking for a standalone alerting tool without collaboration features.
🏆 Alternatives
Offers a more seamless and intuitive user experience, particularly within Slack, compared to older platforms that were not built with a ChatOps-first approach.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 3 users, core incident response features.
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