Guestfolio (by Cendyn)
Guest engagement and marketing for hotels.
Overview
Guestfolio, which is part of Cendyn, is a platform designed to help hotels engage with their guests throughout their travel journey. It offers tools for personalized pre-arrival communication, in-stay guest services, and post-stay marketing. By creating a more engaging and personalized experience, Guestfolio helps hotels to build stronger guest relationships and encourage repeat business.
✨ Key Features
- Guest Engagement Platform
- Personalized Pre-arrival and Post-stay Emails
- Mobile Concierge
- Guest Satisfaction Surveys
- Marketing and Segmentation Tools
🎯 Key Differentiators
- Focus on the entire guest journey
- Mobile concierge functionality
- Integration with the broader Cendyn platform
Unique Value: Provides a comprehensive suite of tools to engage with guests at every touchpoint, creating a more personalized and memorable experience that fosters loyalty.
🎯 Use Cases (4)
✅ Best For
- Used by hotels to enhance their guest communication and marketing efforts.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Hotels looking for a traditional, points-based loyalty program.
🏆 Alternatives
Offers a strong focus on the pre-arrival and in-stay experience, including a mobile concierge, which differentiates it from platforms that are more focused on post-stay marketing.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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