8x8 Contact Center
The world's first eXperience Communications Platform.
Overview
8x8 Contact Center is a cloud-based solution that provides omnichannel customer engagement, workforce management, and analytics capabilities. It is a key component of the 8x8 XCaaS platform, which integrates unified communications (UCaaS) and contact center (CCaaS) into a single, seamless experience. This integrated approach allows for better collaboration between agents and other employees, leading to faster resolutions and improved customer satisfaction. 8x8 Contact Center is designed for businesses of all sizes and offers a range of features to support both inbound and outbound interactions.
✨ Key Features
- Integrated UCaaS and CCaaS (XCaaS)
- Omnichannel Routing (Voice, Chat, Email, SMS, Social)
- Intelligent IVR and Self-service
- Workforce Management
- Speech and Text Analytics
- Co-browsing and Video
🎯 Key Differentiators
- Single, integrated platform for UCaaS and CCaaS (XCaaS)
- Global reach and reliability
- Strong security and compliance certifications
Unique Value: 8x8 provides a single, integrated platform for all your employee and customer communications, breaking down silos and enabling a more connected enterprise.
🎯 Use Cases (4)
✅ Best For
- Improving first contact resolution by connecting agents with subject matter experts
- Enhancing customer experience with a seamless transition between channels
- Increasing agent productivity with a unified desktop
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that do not need or want an integrated UCaaS solution
- Businesses looking for a highly programmable, developer-focused platform
🏆 Alternatives
The XCaaS approach of 8x8, with its tight integration of UCaaS and CCaaS, offers a more unified and seamless experience compared to using separate solutions from different vendors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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